Resume

Experience

Senior Manager of Concierge

Mandalay Bay, Delano & Luxor

Led a team of 28 concierge agents, leads and supervisors across Mandalay Bay, Delano and Luxor properties (8,000 rooms), ensuring a seamless service delivery.
Managed over 20 key vendors, maintaining strong relationships with key accounts while strategically building new partnerships. Collaborated with vendors to drive business demand and increase transaction volume, contributing to organizational growth and market expansion.
Developed and implemented strategic initiatives to enhance Net Promoter Score within the concierge department, presenting progress and outcomes to executive leadership.
Collaborated with fellow departments to launch incentive programs that boosted hotel bookings and revenue while also enhancing team motivation and appreciation.
Implemented innovative digital platforms to elevate the concierge experience for all guests.

Executive Assistant & Event Coordinator

Fusion Productions

Diligently tracked and maintained executive calendar.
Prepared executive with pertinent information for upcoming meetings and events.
Created contracts for new events, communicating clearly to clients and planners their offer and payment terms
Coordinated events ranging from 100-1,000 guests.
Managed DJs, MCs and dancers to ensure timeline was being accurately followed. Managed production and creative teams for installations and breakdowns, confirming they have all necessary content and equipment.
Communicated daily with clients and planners to coordinate timelines, giveaways, games, etc. for each event.

Intern & Brand Ambassador

Abercrombie & Fitch

Planning and execution of a store specific Instagram that represented the brand and the customer in a cohesive and accurate way
Created content that was interactive with the audience, allowing both customer and employee voices to be heard through this platform
Tracked traffic to Instagram account, research into SEO optimization

Ohio State University

Bachelor's Degree

Fashion & Retail Studies

Entrepreneurial Mindset

Vendor Relations

Teamwork & Collaboration

Creative Planning & Execution

Budget & Product Cost Analysis

Task Prioritization

Assistant Buyer

Zulily

Manages events in portfolio beginning to end for customer response, event management & achievement of event sales targets
Engages vendor & presents ideas to drive newness & assortment
Analyzes & provides strategic recommendations for pricing, quality, inventory

& assortments
Creates post event reporting & analysis to inform future event & strategy

decisions & make strategic recommendations to buyers & managers
Manages timelines to ensure event success by directing cross functional partners on key deliverables